TN
Thandi N

1 reviews | Active since Jul 2019

24 Jul 2019, 11:18

Vodacom Billing of Horror!

I took out a contract in October 2018, got 2 devices and 2 sim cards for R199 per month x24. i was told no connection fees, but they charged me R323 for connection fees and something else, I disputed this and it was only sorted after I went to tweeter to complain. in January 2019, Vodacom start billing me R333 for the very same R199 contract. I was made a fool from one department to the other for 5 months till in May they just cancelled my contract and made it prepaid. now I got an email from the attorneys saying legal action is taken against me for R846 that I owe vodacom, mind you i am waiting for a resolution to this problem!!!! Being loyal to vodacom has actually ruined me!

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2019, 13:44
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team