AG
Andrew G
1 reviews | Active since Jan 2014
13 Dec 2022, 16:57
Vodacom Billing not according upgrade agreement
I upgraded my contracts with Vodacom, the agreement and the billing is shocking as what was agreed and what I am paying is double
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Dec 2022, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2022, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Andrew G's updateReviewer Update
19 Dec 2022, 08:25Thank you for the reply, this does not answer my problem, when Vodacom phoned me to upgrade all these numbers they was not honest with their intention -it is about sales and not advise! I had a cheaper package with 2GB data, now I have a more expensive package with no data - the agreement with them telephonically was that my bill per contract will not exceed R199 . I asked to send me the info before I commit and they had so many stories why they cannot send me the info to check and do I need to make a call there and then! I trusted them as I have been a long standing client with Vodacom, my expectation was the additional minutes for the new contract and 3BG data inclusive of the R199.
go and listen the the recordings, I am not a happy customer and if this is not corrected I will go communication ombudsman route
go and listen the the recordings, I am not a happy customer and if this is not corrected I will go communication ombudsman route
AG
Andrew G's update19 Dec 2022, 08:25
Reviewer Update
Thank you for the reply, this does not answer my problem, when Vodacom phoned me to upgrade all these numbers they was not honest with their intention -it is about sales and not advise! I had a cheaper package with 2GB data, now I have a more expensive package with no data - the agreement with them telephonically was that my bill per contract will not exceed R199 . I asked to send me the info before I commit and they had so many stories why they cannot send me the info to check and do I need to make a call there and then! I trusted them as I have been a long standing client with Vodacom, my expectation was the additional minutes for the new contract and 3BG data inclusive of the R199.
go and listen the the recordings, I am not a happy customer and if this is not corrected I will go communication ombudsman route
go and listen the the recordings, I am not a happy customer and if this is not corrected I will go communication ombudsman route