1 reviews | Active since Mar 2026
Vodacom Billing Nightmare – Unauthorized Charges, Missing Airtime and Ignored Cancellation Requests
I am extremely disappointed with the service I have received from Vodacom and the ongoing issues on my account.
Firstly, I signed a contract for a Flexi 160 plan, but I am now being billed for a Flexi 170 plan without my consent. This change was never explained to me or approved by me.
Secondly, I requested that my cellphone insurance be cancelled, yet I continue to be billed for insurance on my account. Despite raising this issue, nothing has been done to resolve it.
There have also been several other concerning issues on my account. A voucher was taken on my account even though I never purchased or paid for it. In addition, airtime on my account has disappeared without any explanation.
These problems have caused incorrect billing and unnecessary financial loss. It is unacceptable for a customer to experience so many unresolved issues on one account.
I am requesting that Vodacom urgently investigate the following:
• Correct the contract plan back to the Flexi 160 that I originally agreed to • Cancel the cellphone insurance immediately and reverse any charges billed after my cancellation request • Investigate the voucher that was taken on my account without payment • Explain and reverse the airtime that disappeared from my account • Correct my account balance and provide a clear explanation of the charges
I have supporting invoices and screenshots that show these issues.
I expect Vodacom to take this matter seriously and provide a prompt resolution.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
I will wait for that call toget to the bottom of this.
I will wait for that call toget to the bottom of this.
Thank you for the response. However, it has now been some time since your reply and I have still not received any call or assistance regarding this matter.My concerns remain unresolved:• I signed up for the Flexi 160 plan, yet I am being billed for the Flexi 170 plan without my consent.
• I requested cancellation of the cellphone insurance, but I am still being charged R54.78.
• A R35 voucher was taken on my account even though I did not authorize or purchase it.
• Airtime has disappeared from my account without explanation.
• My account now shows an amount of R580.58 and I am being told I must pay R308 for something that has not been properly explained to me.These issues have been ongoing and I am still waiting for the promised contact from Vodacom to resolve them.Please can Vodacom urgently investigate and contact me so that these billing discrepancies can be corrected.I would appreciate this matter being escalated so that it can finally be resolved.
Thank you for the response. However, it has now been some time since your reply and I have still not received any call or assistance regarding this matter.My concerns remain unresolved:• I signed up for the Flexi 160 plan, yet I am being billed for the Flexi 170 plan without my consent.
• I requested cancellation of the cellphone insurance, but I am still being charged R54.78.
• A R35 voucher was taken on my account even though I did not authorize or purchase it.
• Airtime has disappeared from my account without explanation.
• My account now shows an amount of R580.58 and I am being told I must pay R308 for something that has not been properly explained to me.These issues have been ongoing and I am still waiting for the promised contact from Vodacom to resolve them.Please can Vodacom urgently investigate and contact me so that these billing discrepancies can be corrected.I would appreciate this matter being escalated so that it can finally be resolved.