TR
Tshwanelo R
1 reviews | Active since Dec 2013
15 Feb 2021, 08:42
Vodacom Billing Nightmare!
I feel like every helloPeter complaint I write is about Vodacom service. My dad has yet another billing issue that he cannot sorted at the store in King williams town and Matatiele. The contract ended in May 2020 but he continues to be billed. His original contract was around R900 per month. Some months he is billed more than what he was supposed to billed on the now expired contract (amounts averaging around R4000). He has tried numerous times to rectify his issue in store but it goes nowhere. I am not sure how to get help for him.
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Vodacom's replyOfficial
15 Feb 2021, 10:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2021, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tshwanelo R's updateReviewer Update
16 Feb 2021, 10:06No one has contacted me yet. Can I get an estimated time?
TR
Tshwanelo R's update16 Feb 2021, 10:06
Reviewer Update
No one has contacted me yet. Can I get an estimated time?