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Reimer B

1 reviews | Active since Jun 2018

08 Nov 2018, 09:00

Vodacom billing more than what is in the contract.

I upgraded my contract beginning of the year over the phone. When I received the first invoice it was R100 more than the contract. I first phoned the help line, but only wasted my time. Thereafter I turned to Hellopeter. Someone from Vodacom contacted me and promised they sorted it out, but that I have to wait another month before the invoice will show the right amount. It is now 6 months later and it is still not right.

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Replies (3)
Vodacom
Vodacom's reply08 Nov 2018, 09:19
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply08 Nov 2018, 13:06
Official
 Dear Reimer 

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query. 

Have a great day further 

Vodacom Consumer Website Team 

RB
Reimer B's update13 Nov 2018, 14:01
Reviewer Update
Thank you for the reply. Unfortunately I am still not satisfied. I am being charged 25% more on my contract than what was negotiated in the contract. Vodacom's response is that it is due to an increase in the contract's price. But I find it hard to believe that my contract would go up with 25% without Vodacom letting me know in advance. Also, my Vodacom app is still showing the initial amount. This tells me Vodacom made a mistake with my initial contract and is now trying to fix it by claiming there was an increase. It takes so much time to try and sort out this mess. Who still have time for this? Looks like I will have to choose my service provider better in the future.