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Scott W
1 reviews | Active since Jun 2022
21 Jun 2022, 07:21
Vodacom Billing more than what I signed for.
I signed up for a new contract at iStore. The monthly instalment was supposed to be R1129 but I paid in R9065 up front which was meant to bring my monthly payment down to R860. I am being billed R1129 despite this. This was not the amount on the contract I signed. They are in blatant breach of contract…this needs to be sorted out otherwise it is outright theft.
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Vodacom's replyOfficial
21 Jun 2022, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2022, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Scott W's updateReviewer Update
22 Jun 2022, 06:00I’m sorry but why does it take a whole month for you to compare the amount I signed for and how much is noted to be taken off of my account? I would like this to be sorted out now.
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Scott W's update22 Jun 2022, 06:00
Reviewer Update
I’m sorry but why does it take a whole month for you to compare the amount I signed for and how much is noted to be taken off of my account? I would like this to be sorted out now.