NP
Natasha P
1 reviews | Active since Sept 2023
12 Sept 2023, 10:13
Vodacom billing more than the contracted amount
Vodacom has been incorrectly billing me for the last 4 months and I have made numerous calls to their call center as well as emailed their customer care address with no resolution to date.
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Replies (2)
Vodacom's replyOfficial
12 Sept 2023, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2023, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NP
Natasha P's updateReviewer Update
21 Sept 2023, 13:56I received calls last Friday (15 Sept) from both a manager as well as the customer care agent that manages hellopeter reviews and both promised to call back on Monday (18 Sept) with a resolution and feedback and I have received nothing to date.
The next logical step is to escalate this further than the current channels I have used.
The next logical step is to escalate this further than the current channels I have used.
NP
Natasha P's update21 Sept 2023, 13:56
Reviewer Update
I received calls last Friday (15 Sept) from both a manager as well as the customer care agent that manages hellopeter reviews and both promised to call back on Monday (18 Sept) with a resolution and feedback and I have received nothing to date.
The next logical step is to escalate this further than the current channels I have used.
The next logical step is to escalate this further than the current channels I have used.