NC
NICOLE C
1 reviews | Active since Dec 2019
28 Oct 2020, 10:37
VODACOM BILLING MORE THAN CONTRACT AMOUNT FOR NO REASON
I recently installed vodacom Fibre at our home . We've had issue's with the billing from the 1st month . Contacted them 3 weeks ago and still no feedback, cannot seem to get through to anyone that can assist. Now we are being charged almost 2 x more! VODACOM THIS NEEDS TO STOP. With the current economic crisis how is it okay to charge people more than the original contract ? Can someone please contact me asap to get this resolved . YOU CANNOT TAKE SOMETHING THAT DOESN'T BELONG TO YOU !
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Oct 2020, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NC
NICOLE C's updateReviewer Update
28 Oct 2020, 11:05Thats the problem , when is in due course ?? i have been waiting for 3 weeks for someone to contact me!!!!!!!!
NC
NICOLE C's update28 Oct 2020, 11:05
Reviewer Update
Thats the problem , when is in due course ?? i have been waiting for 3 weeks for someone to contact me!!!!!!!!
NC
NICOLE C's updateReviewer Update
29 Oct 2020, 15:28Received a call from someone at vodacom yesterday , they said they will check into this matter and revert asap... but guess what ? still no feedback . How else do we get assistance is this regard? CAN SOMEONE AT VODACOM PLEASE ASSIST ME?
NC
NICOLE C's update29 Oct 2020, 15:28
Reviewer Update
Received a call from someone at vodacom yesterday , they said they will check into this matter and revert asap... but guess what ? still no feedback . How else do we get assistance is this regard? CAN SOMEONE AT VODACOM PLEASE ASSIST ME?