Vodacom billing method alway gone wrong

I have reported this issue many time,when I upgraded to 5gigs data I also advice the consultant to add on the call limited for the cell phone no *** and send a small notifications when I got over the usage on my other number,I reported it 5,time for Vodacom to this this and they insured me that they did this,I am registered also for [URL Removed] which mean that I can't see how much data I am using and balance owed because the [URL Removed] is not working reply come back saying invalid,error occurred or uncounted.pleaseckindlybresolve,I even sent this message to Samuell Joosub and know reply,know onscreen to help me,so many issue with Vodacom from day one,thought Vodacom is the best customer service but they seem to drop call on me,please resolve