Vodacom - Billing mess and uphauling customer service

Vodacom billing is uphauling to mentioned. To sit every month phoning spending an hour to two hours on the phone on a monthly basis is up surd just to tell vodacom I am not in arrears, you owe me and it is current. BUT NO......

How can an Account be arrears, every month. But it is paid on time and if not more than the amount due. Have to speak to the subscriber collections every time then get passed onto your customer services then goes ping pong between departments. As NO ONE takes accountability nor responsibility to sort the problem out!!!!! WHY Do I as a Customer have to phone to sort out my account every single month. When your billing systems cannot be accurate, but quickly to flag me as arrears or on credit bureau as bad payer when YOUR SYSTEM is inaccurate! Today is yet another example, I held on the phone for 1hr 35min to try resolve my account issue due to YOUR billing issue.

To try log a complaint, well that doesn't happen as neither team is willing to log my complaint or give reference numbers You call this customer service? When asked to speak to Supervisor or Manager - non are available or being told someone will phone you and they never DO. Cedric Manana is one of them apparently when advised he will call back after speaking to Busiswe who didn't want to log my complaint. This is unacceptable, and am getting tired of Vodacom who cannot get your Billing house in order. WHEN will you get this right Vodacom?