1 reviews | Active since Jul 2016
Vodacom billing me R1500 but they can't provide a invoice or tell me for what
<p>I called numerous times during the month of june and july to check my data balance with the call centre.Used *111# and tried to use there smartphone app and their website to enquire</p> <p>what my balance is at, only to be told their systems is offline. I was now billed R1500</p> <p>and their systems is offline agian.They didn't</p> <p>send me a invoice or anything but yet i get billed. So in short i was uable to view my usage,</p> <p>so i could not monitor the amount my account would be billed for</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom contacted me and resolved this issue. I am pleased to say that they considered me as a customer and made sure all my complaints was resolved. Thanks Vodacom
Vodacom contacted me and resolved this issue. I am pleased to say that they considered me as a customer and made sure all my complaints was resolved. Thanks Vodacom
