AB
ALbert B

1 reviews | Active since Jul 2016

08 Jul 2016, 07:32

Vodacom billing me R1500 but they can't provide a invoice or tell me for what

<p>I called numerous times during the month of june and july to check my data balance with the call centre.Used *111# and tried to use there smartphone app and their website to enquire</p> <p>what my balance is at, only to be told their systems is offline. I was now billed R1500</p> <p>and their systems is offline agian.They didn't</p> <p>send me a invoice or anything but yet i get billed. So in short i was uable to view my usage,</p> <p>so i could not monitor the amount my account would be billed for</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Jul 2016, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AB
ALbert B's update15 Jul 2016, 15:38
Reviewer Update

Vodacom contacted me and resolved this issue. I am pleased to say that they considered me as a customer and made sure all my complaints was resolved. Thanks Vodacom