Vodacom billing me incorrectly airgold
<p>i have a contract from vodacom where i recieve R200 a month. ( airtime carries over to the next month). for June i used R21 and left the country on the 9 of june i returned to S.A on the 13 of july.</p> <p> </p> <p>Im supposed to have R379 in my account. when i checked my balance (the moment i landed) i only had R89 in my account. after continously phoneing vodacom to find out. i was told today tha ive been billed R2 an hour for air gold. something ive never signed up for or anything.</p> <p> </p> <p>to show what useless service i got everytime i phoned vodacome i was told we will contact you back just nw 30 min. this was since the 15 of july till today the 26 of july. i called about 10 times with the same story of no one getting back to me.</p> <p> </p> <p>and now ive been told theirs nothing vodacom will do and my money is gone. this is blatant theft</p> <p> </p> <p>Vodacom better refund me my money and sort this out or else i will have to take things further</p> <p> </p> <p>Muhammad Motala</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So still no word frm vodacom no contact at all.
So still no word frm vodacom no contact at all.
