1 reviews | Active since Jul 2016

26 Jul 2016, 13:40

Vodacom billing me incorrectly airgold

<p>i have a contract from vodacom where i recieve R200 a month. ( airtime carries over to the next month). for June i used R21 and left the country on the 9 of june i returned to S.A on the 13 of july.</p> <p> </p> <p>Im supposed to have R379 in my account. when i checked my balance (the moment i landed) i only had R89 in my account. after continously phoneing vodacom to find out. i was told today tha ive been billed R2 an hour for air gold. something ive never signed up for or anything.</p> <p> </p> <p>to show what useless service i got everytime i phoned vodacome i was told we will contact you back just nw 30 min. this was since the 15 of july till today the 26 of july. i called about 10 times with the same story of no one getting back to me.</p> <p> </p> <p>and now ive been told theirs nothing vodacom will do and my money is gone. this is blatant theft</p> <p> </p> <p>Vodacom better refund me my money and sort this out or else i will have to take things further</p> <p> </p> <p>Muhammad Motala</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2016, 13:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update29 Jul 2016, 04:33
Reviewer Update

So still no word frm vodacom no contact at all.