Vodacom billing me for fibre services I am still waiting for

I have requested my fibre relocation on 22 November 2018, sign and emailed relocation form. I have spoken to 20 customer service agents all failing to deal with my relocation. The relocation department is appalling and the agents have no direct contact other than waiting for reply on emails. Worst of all, for 2 months vodacom has billed me for services I dont have due to their incompetence. I have spend huge amount of money buying data whilst waiting for my Fibre relocation. Vodacom: Vodacom: Service request SR181 ********** 37