1 reviews | Active since Oct 2021
Vodacom billing me for cancelled fibre contract
Since Nov 2022 I have been logging a cancellation for my fibre for my inactive line due to moving, I had taken a month to month contract. Dec 2022 I eventually got a cancellation reference number. Feb 2023 I am still being billed for this fibre! I don’t know how many times I have called customer care and how many reference numbers I have received and this fibre still hasn’t been logged for cancellation! Vodacom still insists in taking my money.
I will never take out a vodacom fibre contract again! And you shouldn’t too!! It seems getting it is much easier then cancelling it.
I now have to affect my credit score and cancel the debit order from my banks side. Vodacom ********!!! I want my full refund for Dec and Jan!!
It has come to my attention that your sales representative conducted himself **********ly when opening my fibre account!
How can my fibre account be in the sales representatives name but all the billing information is in my name?
I can’t cancel the line because I am not the account holder. But my account is deducted every month. That is *****!
I have called numerous times and I am still not getting the help I need! Every time I call it’s a different story! Today it’s your employee is ********** but you unable to assist me because your cancellation department is not working on the weekend, just customer service agents that can’t do anything but pretend like they doing something. What absolute nonsense is that!!!! What a bad and untrusted service!
To anyone reading this, stay away from the vodacom sales umbrellas, the sale representatives are **********! The customer service is trash and inconsistent!
It has come to my attention that your sales representative conducted himself **********ly when opening my fibre account!
How can my fibre account be in the sales representatives name but all the billing information is in my name?
I can’t cancel the line because I am not the account holder. But my account is deducted every month. That is *****!
I have called numerous times and I am still not getting the help I need! Every time I call it’s a different story! Today it’s your employee is ********** but you unable to assist me because your cancellation department is not working on the weekend, just customer service agents that can’t do anything but pretend like they doing something. What absolute nonsense is that!!!! What a bad and untrusted service!
To anyone reading this, stay away from the vodacom sales umbrellas, the sale representatives are **********! The customer service is trash and inconsistent!