Vodacom billing me for a service that I do not have

I requested that my fibre connection be transferred to my new property on 16 July 2018. I contacted Vodacom on at least seven occasions to try and resolve the issue. It is now the 1st of August and I have not had my line moved. On 27 August, Vodacom debited my account for the full amount of the subscription, yet, sixteen days later, my issue has not been resolved. The service that I received from the call centre was not adequate. All I was told that the request was sent to the transfers department and that there was nothing that they could do. Today, 01 August, I received an SMS from Vodacom stating that my request was now closed. So, it seems like they're going to continue billing me for a service that I do not have and will not do anything to resolve the issue.