Vodacom billing me for a product i don't have

<p> </p> <p>HI, it all started October 2015 when I was sold 2 x data contracts by Mondeo mobile with the false information given that I could add this data to our existing phone contracts as a data top-up. After receiving 2 ****les I called Vodacom and was told I will need to carry it around and could not load the data on my current contracts.</p> <p>I decided to keep one and cancelled the other, the ****le was collected from me but Vodacom kept billing me for both data packages since last year October until /November until June 2016, even though they collected the one unit.</p> <p>But wait they only credit my account with only R392 in June, but billing me R 119 a month since last year, quick to debit our accounts but months to resolve a simple query.</p> <p>There is more, after all of this they cancel the wrong sim card, so my ****le at home just stopped working, when I queried with the call centre I get told its cancelled, I tried to make sense of it then realised the sim that was returned to Vodacom was left open and the one in my possession incorrectly was cancelled.</p> <p>After calling in a few times I get nowhere so I decided to get to the Centurion branch, after explaining they decided to do a sim swap so I can continue using the ****le, where to from here? </p> <p>Numbers in question</p> <p> ********** 776 - ****le and card returned to Vodacom</p> <p> ********** 537 - this one is in my possession until it incorrectly got cancelled (sim swop now done by Centurion branch).</p> <p>Reference numbers regarding this query to date :</p> <p> ********** 4</p> <p>V2P003709</p> <p>1 - 9N7301J</p> <p>Nthlanthe (could not give me a ref)</p> <p> ********** 5</p> <p> </p> <p>Please get back to me, the service experienced at your call centres was unacceptable!</p>