FD
Farzaana D
1 reviews | Active since Jun 2019
21 Jun 2019, 08:59
Vodacom Billing Issues
i have cancelled my vodacom insurance in May 2029 and i have been billed in June 2019 again after being told it was cancelled and the last payment was in may 2019. i have asked vodacom to look into it and they told me to get in touch with the insurance company. according to the insurance company it was an issue on the vodacom system. i haven't gotten any feedback from either party to rectify this issue. i am cancelling my vodacom contracts as this is ridiculous services
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Vodacom's replyOfficial
21 Jun 2019, 09:20 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2019, 09:20
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jun 2019, 12:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply21 Jun 2019, 12:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,