Vodacom Billing Issue

On the 21 April 2026, I contacted Vodacom about downgrading my contract as I was eligable for an upgrade, I was then offered a deal and an agreement was made. However, the new deal was never implemented from Vodacom's side and I am still being billed for the old contract. However, I have been paying my Vodacom bill consistently and for the amount of the new contract. But now all my devices on my account have been blocked due to it saying that I am in arrears however, the deal was not implemented from their side.

I have logged a dispute with Vodacom on the 08 September 2026, and have not received any feedback yet.

Dispute Ref: ***