QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

04 Oct 2020, 21:18

Vodacom // Billing Issue // 04 October 2020

Goodday,

I have a billing issue that i have been struggling with for months going on forward/ according to Vodacom i have somewhere skipped a payment and i cant seem to pick up the payment i skipped. I have requested that a statement from 01/01/2020 to date can be sent to me so that i can pick up where the payment skip was and up to date no statement. I get suspended each month and it takes forever to get unsuspended. Please don't respond with a automated response and never get back to me. I will send you my personal mobile number in the private section. Please phone me tomorrow to resolve this.

0
Replies (1)
Vodacom
Vodacom's reply05 Oct 2020, 08:33
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team