1 reviews | Active since May 2017

09 May 2017, 10:08

Vodacom billing is a treacherous nightmare

<p>I am a Vodacom customer . I bought my Huawei P8 for R4000 cash and it came with a Vodacom sim which has proved to be an insane billing nightmare with me pulling out my hair !!!</p> <p>The internet munches up airtime and over the past 4months has ****** between R800 - R1000 for no valid reason at all .</p> <p>I thought thats its a Huawei fault and thought I could bear it , but I cant anymore .</p> <p>Yesterday I loaded a R50 and got and extra R25 rand so I turn off ALL my backround apps and decided to test it , I went on gumtree and the entire "free R25 " was gone in 2 minutes !!! THAT IS RIDICULOUS !</p> <p>It also send me sms saying that my data is depleted even when I have loaded data on my account .</p> <p>The worst thing is that ALL my data just disappears even when I Deliberately switch my data off !</p>

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Replies (2)
Vodacom
Vodacom's reply09 May 2017, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update11 May 2017, 16:41
Reviewer Update

I got an sms from a consultant and they credited my account with 2 gigs of data . The value of that is only R150 well at least thats how much telkom charges , I don't even wana know what vodacoms price is . The point is I have losts much more than that !

My fear is that that data will fly so fast .

Ai.