JP
Jocelyn P

1 reviews | Active since Jul 2012

30 Aug 2022, 21:07

VODACOM billing is a shambles

I upgraded my phone 6 weeks ago and was told that my first installment for the new upgrade would be at the end of August and would be for R429 in total. When accessing the Vodacom app, I see that the total is now R738.71 due at the end of August which is impossible as I still have free minutes and data remaining and have not made any other purchases. This evening, I received a statement from Vodacom to say that I now owe R1,032.99. I find this absolutely insane and as a Vodacom customer for over 10 years, incredibly infuriating. This is a waste of time having to keep following up with Vodacom because their correspondence is not up to date. Kindly rectify this and send me a bill with the correct amount of R429. DO NOT DEDUCT incorrect amounts off my account.

0
Replies (3)
Vodacom
Vodacom's reply31 Aug 2022, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JP
Jocelyn P's update31 Aug 2022, 17:18
Reviewer Update
Hello, contacting me in due course is not good enough. The consultant should have made contact with me today to eradicate the need for more paperwork and more calls. The incorrect amount of R741.02 went off as expected because you failed to act quickly. I'm so sick and tired of having to report Vodacom for these stupid, novice issues. Make contact with me and arrange my refund, quickly!
JP
Jocelyn P's update06 Sept 2022, 19:08
Reviewer Update
Hi there, you tried to call me once and I was In a meeting. I will call the contact centre yet again.