VODACOM BILLING IS A ****

Vodacom has lost the plot.

When I visited the branch to query an upgrade of my Fibre line I was sure to ask about the cancelation fee about which I was told there would be none as I'm upgrading the line. When the cancelation order request came through I called through to the call center and again queried the cancelation amount before signing (Vodacom should have proof of this conversation as all calls are recorded). They said that the amount is just on the statement to process the account and will have to be paid. I only authorized debiting of my for the new amount of R699 of which they failed to do in December and January. I visited the Vodacom Westwood store and made payment for these 2 month via their branch facility and that is when the agent picked up the large amount I was supposedly owing, he was equally surprised since he was the agent that helped with the upgrade and assured me ( a part from 2 other call centre agents) that would be no cancelation fee! He did put in a service request with assistance on the billing. Vodacom never called to enquire or provide feedback! After 3 months of not debiting my account Vodacom on the 31st January 2023 has now seen fit to debit (without my consent) my account for an amount of R10390.72 ! If I'm not mistaken then debiting my account for an amount not authorized by the account holder is *****!

Please stay away from Vodacom if you can when it comes to Fibre. This isn't the first issue I've had with them and their Fibre order. I decided to give them the benefit of the doubt and it has backfired terribly on me.