JW
Justine W

1 reviews | Active since Oct 2017

19 Apr 2018, 14:00

Vodacom billing increase

I received a text message from Vodacom at the beginning of April saying that my data allocation and pricing would be going up. Firstly, most of the customer care agents I have spoken to have tried to convince me that this increase is due to VAT??!! It clearly isn't, I have then been referred to the terms and conditions of the contract saying that Vodacom reserves the right to change the contract and billing. I have a huge problem with this. I have budgeted a certain amount for my contract for two years, I did not account for any increases. They told me that no one else has complained so I will have to accept this extra amount or terminate the contract, and since it is very new I will have to pay a large penalty for cancellation. I think that this is completely unacceptable.

0
Replies (2)
Vodacom
Vodacom's reply19 Apr 2018, 14:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JW
Justine W's update20 Apr 2018, 11:32
Reviewer Update
Vodacom, this is clearly your standard reply to attempt to look as if you are doing something to rectify the problem. No one has made any attempt to call me.