KF
Kyle F

1 reviews | Active since Apr 2015

19 Sept 2016, 12:58

Vodacom billing inconsistencies

<p>I have a 3gb modem contract at Vodacom. Had it for almost 3 years now. It's always cut me off when I reached the 3gb.</p> <p>This month vodacom latched an extra R800+ to my account.</p> <p>Upon calling, the consultant told me that it was an open account, hence it could go over the 3gb limit.</p> <p>This serves not really as a complaint, but as a warning: Vodacom does whatever they want, when they want, without having to explain it to you, the customer.</p> <p>Be very careful with your vodacom accounts. Don't trust what the sales consultants say either, because I was assured when I did my upgrade that the contract would continue with the 3gb cap.</p> <p>I don't know about Cell C's customer service, but if they had better coverage in my area I would have switched ages ago. Vodacom has been giving me constant problems of late and I'm fed up.</p> <p>Thank you,</p>

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Replies (3)
Vodacom
Vodacom's reply19 Sept 2016, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Sept 2016, 11:55
Official

Hi

I hope I changed your Vodacom exeperience and reinstated your faith in our company.

Regards,

Cassandra

KF
Kyle F's update04 Oct 2016, 13:19
Reviewer Update

This does seem to have been solved, and has made me very happy, but the website still reflects the huge balance. All seems well though, (hopefully I don't get my phone switched off for non payment or something!)

Thanks Cassandra, really quality service and understanding. I do have to say my expectations have been exceeded.