1 reviews | Active since Apr 2015
Vodacom billing inconsistencies
<p>I have a 3gb modem contract at Vodacom. Had it for almost 3 years now. It's always cut me off when I reached the 3gb.</p> <p>This month vodacom latched an extra R800+ to my account.</p> <p>Upon calling, the consultant told me that it was an open account, hence it could go over the 3gb limit.</p> <p>This serves not really as a complaint, but as a warning: Vodacom does whatever they want, when they want, without having to explain it to you, the customer.</p> <p>Be very careful with your vodacom accounts. Don't trust what the sales consultants say either, because I was assured when I did my upgrade that the contract would continue with the 3gb cap.</p> <p>I don't know about Cell C's customer service, but if they had better coverage in my area I would have switched ages ago. Vodacom has been giving me constant problems of late and I'm fed up.</p> <p>Thank you,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi
I hope I changed your Vodacom exeperience and reinstated your faith in our company.
Regards,
Cassandra
Hi
I hope I changed your Vodacom exeperience and reinstated your faith in our company.
Regards,
Cassandra
This does seem to have been solved, and has made me very happy, but the website still reflects the huge balance. All seems well though, (hopefully I don't get my phone switched off for non payment or something!)
Thanks Cassandra, really quality service and understanding. I do have to say my expectations have been exceeded.
This does seem to have been solved, and has made me very happy, but the website still reflects the huge balance. All seems well though, (hopefully I don't get my phone switched off for non payment or something!)
Thanks Cassandra, really quality service and understanding. I do have to say my expectations have been exceeded.
