EO
Elsabe O

1 reviews | Active since Oct 2016

07 Oct 2016, 10:27

Vodacom Billing In Spite of Limits Set. ****************!!

<p>Vodacom is ABSOLUTELY USELESS!!! Set my rooter data limit to R3000. Rooster blocked on 5th of month with a bill of R7000+. Even though vodacom app still shows available data and the bill is R368. Went into Vodacom. Was instructed that this sometimes happens and that the limits doesnt always work. Also I wont be able to use the internet for another month while they try to figure out what the problem is. They will log a service call?!?! Want to cancel? Also not that easy. Instructed to contact cancellations. No answer!! Switching networks ASAP. Vodacom Sucks!! Want to rate it minus 10 stars. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team