TM
Teboho M
1 reviews | Active since Feb 2014
06 Jan 2026, 14:21
Vodacom billing gone wrong – urgent dispute
I am extremely frustrated with Vodacom! 😡
Accounts: *** & ***
Even before migrating to Top-Up, we were being overcharged. After migration — which was promised to reduce costs — the charges doubled! 💸
Unauthorised Google Play / third-party charges of R500+ were added without consent.
Visits to the Sunninghill store and calls to customer care have not resolved anything.
I have formally emailed a dispute and expect urgent action.
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Replies (2)TM
Teboho M's updateReviewer Update
06 Jan 2026, 14:22 This is misrepresentation and unauthorised billing. If not resolved, I will escalate to ICASA.
TM
Teboho M's update06 Jan 2026, 14:22
Reviewer Update
This is misrepresentation and unauthorised billing. If not resolved, I will escalate to ICASA.
Vodacom's replyOfficial
07 Jan 2026, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2026, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team