VODACOM BILLING FOR WIFI BUT ITS NOT DELIVERING AND OWES ME A REFUND- TRYING TO IGNORE ME!!!

I upgraded my fibre in November 2023 with Vodacom, since then it has been endless problems, I pay for 1250mbps, I have only ever received far, far less than that per, currently, as at yesterday, it is sitting at 125mbps, thats on a good day, prior to that, it was sittign at far, far less, going as low as 12.4mbps, when I notified Vodacom fibre of this previously, I have been given the run around, now when I log a ticket, I get 1 call, if I do not answer the call, the ticket is closed. I then have to relog the ticket. I have been following up, have had people call me, tell me to run speed tests because this has been reconfigured, and now because of reconfigurment, the speed, at the last check being the 29/04/2025, was 125mbps, not the 1250mbps that I am paying for!!! I have come to HELLO PETER last year as well, in October, once i did that, Vodacom Fibre contacted me, even gave me a small refund, but never bothered to fix the problem with the fibre. I require the following to happen:1. the fibre issue to be reolved urgently, a technician needs to come out, to verify what the problem is, as to why I am not receiving the speed on the package that i am being billed for and that I PAY FOR and have this fixed immediately, 2. I require a pro-rata refund, I am religiously paying for a service that I am not receiving as per the contract with Vodacom, meaning that Vodacom is in breach of the supplier agreement that I entered into with them In November 2023, and this has been an ongoing issue. Quite frankly, I cannot be billed for 1250mbps, yet we are not evein at a 3rd of that speed, this is a violation of our agreement and needs to rectified urgently.

The technician from Vodacom has come out on the 30th April 2025, he checked the speed, which is nowhere near the 1250mbps that I am paying for!!! The upgrade that I entered into with Vodacom in November 2023 was actioned in the agreement ONLY.... the SPEED WAS NOT ADJUSTED, and this has now been escalated, this needs to be resolved urgently!!!!! Whilst that is still pending, Vodacom is still in breach of our contract and need to refund me accordingly. That is now what is owed to me. The speed line was not adjusted since November 2023, and that quite frankly is FULL BREACH OF CONTRACT, the invoicing should have been according to the speed allocated, which is under 250mbps. That means Vodacom has to refund me urgently. This needs to be resolved, I am utterly and completely irritated and diagusted with the level of day light ******* that is happening with this supplier. VODACOM, I WANT MY REFUND & THE FIBRE ISSUE RESOLVED URGENTLY!!!

After committing to resolving this issue, Vodacom has closed the ticket without doing anything, a man named Katlego sent a message today saying it was being investigated, that was at 9:51am, now at 16:30, another sms comes through stating the ticket is closed, the speed is now sitting at 35mbps, not the 1250mbps that I am paying for, no contact since the messages, no calls, just the ticket is closed. When will this be resolved Vodacom??? I want my refund as well. This is crazy, I'm paying g for a service I have not received since NOVEMBER 2023.

When will VODACOM resolve this matter. The Fibre needs to sorted out, I cannot pay for what I am not receiving, also I am entitled to a refund. I will send a ticket through every day and write a post on HELLO peter once a week, to reflect that I am engaging with Vodacom to resolve this matter, and that Vodacom is continuously making empty promises and closing tickets and I will hand this over to my legal representative every time that I attempt communication with Vodacom.

Currently VODACOM is in breach of their fibre agreement with me, I am not interested in METROFIBRE, I want my REFUND and my WIFI/Fibre to be sorted out urgently!!! A technichian needs to come out urgently and resolve this matter. Vodacom says that Metrofibre reconfigured it, now its sitting at 0.32mbps, how is that resolved.

my next step is to have my lawyers start dealing with this matter.