1 reviews | Active since Jan 2013
Vodacom billing for unexplained things.
I was billed in January for a "Vodafone live" subscription that I do not even have an app for on my phone. The amount I was billed for is R428.65 ex vat. When I phoned Vodacom this morning, they said that it is the same as content services and that they cannot tell me what I was subscribed to at Vodafone live since the subscription has been cancelled. I do not understand this because content services are billed on its own on my invoice. This is very fishy to me. How can I get billed for a service and then you cannot tell me what I subscribed to. Is Vodafone live not a Vodacom service. Sort this out or I will take this further. Its to easy to bill and then not tell me what I was billed for. Get someone to contact me today.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
