sK
stefan K

1 reviews | Active since Jan 2013

01 Mar 2018, 08:46

Vodacom billing for unexplained things.

I was billed in January for a "Vodafone live" subscription that I do not even have an app for on my phone. The amount I was billed for is R428.65 ex vat. When I phoned Vodacom this morning, they said that it is the same as content services and that they cannot tell me what I was subscribed to at Vodafone live since the subscription has been cancelled. I do not understand this because content services are billed on its own on my invoice. This is very fishy to me. How can I get billed for a service and then you cannot tell me what I subscribed to. Is Vodafone live not a Vodacom service. Sort this out or I will take this further. Its to easy to bill and then not tell me what I was billed for. Get someone to contact me today.

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2018, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

sK
stefan K's update06 Mar 2020, 11:14
Reviewer Update
Thank you for resolving the issue.