Vodacom billing for number not visible on account or app

I am extremely frustrated with how this matter has been handled by Vodacom.

I specifically moved my number to prepaid and then app**** for a Vodacom contract in order to receive proper monthly invoices for work-related claims. The Vodacom app makes it difficult to claim prepaid expenses, which is why I deliberately chose a contract option.

A contract number is now being billed on my account, however this number has never been visible or accessible on my Vodacom profile or mobile app. This means I had no way to manage, monitor, or even properly identify the service.

Despite this, I am being billed for the number.

This matter was escalated to ICASA under reference GAU013490/25, which was incorrectly marked as resolved without addressing the core issue. I responded requesting clarification, but no further feedback was provided.

The core concern remains unanswered: How is it possible for Vodacom to bill a customer for a number that does not appear on their account or app?

For clarity:

The number appears on my bill The SIM was never in my possession The number is not visible on my Vodacom app or account profile I specifically took out a contract to ensure proper billing and visibility for claims

This is not just a billing dispute — it is a failure of account visibility and service management.

I request that Vodacom:

Provide a clear explanation of why the number was never linked to my account profile/app Confirm how I was expected to manage a service that was not visible to me Resolve the billing accordingly

This matter has dragged on for far too long without proper resolution.