SK
Siya K
1 reviews | Active since Nov 2014
01 Dec 2023, 14:16
Vodacom billing for a canceled service
For the past two months I'm calling Vodacom to stop debiting my account for a canceled contract, but they keep debiting my account, I've called them multiple times and they confirm the contract was canceled. I've spent over 10 hours in calls with them but no resolution. This is unacceptable and I've canceled all their services now
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Replies (2)
Vodacom's replyOfficial
05 Dec 2023, 09:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2023, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SK
Siya K's updateReviewer Update
14 Dec 2023, 11:09I received a call from your consultant, he promised to escalate but I'm still receiving letters and incorrect invoices from you.
SK
Siya K's update14 Dec 2023, 11:09
Reviewer Update
I received a call from your consultant, he promised to escalate but I'm still receiving letters and incorrect invoices from you.