WM
Willem M
1 reviews | Active since Oct 2019
14 Oct 2019, 15:13
Vodacom billing extra month
So here we are vodacom decided to bill me for another month because they refused to cancel my contract in time , I've been calling them for the last 2 months trying to cancel the contract as it was ending , they only helped me cancel it on 6 September 2019 wich means 30days and the contract wil be terminated, well today 14 October 2019 received a statement saying i still need to pay end of October and they will take 1 and a half months installment ,, this is unbelievable!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
14 Oct 2019, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2019, 10:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2019, 10:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,