WS
Wynand S
1 reviews | Active since Sept 2014
30 Oct 2020, 07:46
Vodacom Billing Error / Overcharging
Hi
I just got a message from the bank saying that Vodacom has debited my cheque account with R278.99 where as I was previously the amount was R124.99. I did not contact them to change anything on my Vodacom account. So as far as I am concerned the amount I am being charged should not change either.
Vodacom, please fix this error a.s.a.p.!
-Wynand Scheepers
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Oct 2020, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Oct 2020, 16:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2020, 16:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
WS
Wynand S's updateReviewer Update
30 Oct 2020, 16:31Vodacom contacted me and the issue has been sorted out.
Thank you.
Thank you.
WS
Wynand S's update30 Oct 2020, 16:31
Reviewer Update
Vodacom contacted me and the issue has been sorted out.
Thank you.
Thank you.