Vodacom Billing Error: BUT THE CUSTOMER IS INCONVENIENCED??

<p>I upgraded at the end of November 2016 to the S7 with a free Galaxy Tab Lite 3. I was informed that my new monthly debit order would be R599. This was confirmed numerous times by the consultant that was assisting me. On December 29 2016 my bank acount was debited R2 018.70 I called 082 111 and spoke to Ntsako who advised that the accounts department opens at 8:00 and he would call me back. No one called me back, instead i called 111 again only to be transferred more than 5 times to useless call centre agents who could not assist and insisted the billing was correct. I eventually called the upgrade department 1959. They confirmed that there has been an error on Vodacoms side and i have been billed incorrectly. I now have to wait for more than 14 days before they can even tell me when i will get my money credited back into my account. This has been an error by Vodacom and its the customer that gets inconvinienced. I have been overcharged more than R1500!!!!!!!!! I am appalled by the service i have received from Vodacom, I have een a customer for over 8 years!! I REQUIRE A REFUND ASAP!!!! REF: ********** 96 REF: 1- ********** 219151</p>