Vodacom Billing Dispute and Lack of Communication

I am highly dissatisfied with Vodacom's handling of my account. Here's the issue:

In 2022, I made a payment and requested my account be changed to prepaid, which was successfully done. For over a year, I received no invoices or communication about any outstanding balances.

In December 2024, I noticed a new contract on my Vodacom app. When I contacted customer service, they assured me the matter would be investigated. However, I never received feedback or clarification.

On 24 January 2025, I noticed an invoice for over R600 for December 2024 and January 2025, despite having an invoice dated 31 December 2024, showing a balance of R0 with no indication of any active contract.

Vodacom has failed to:

Notify me of any new contracts or changes to my account. Provide clear communication or evidence of the charges.

This lack of transparency and customer service is unacceptable.

Resolution Requested:

Provide a detailed breakdown of the charges. Rectify any errors and confirm that I do not owe this amount. Improve communication about account changes and billing.

I request urgent attention to this matter.