MP
Mathabathe P
1 reviews | Active since May 2015
05 Aug 2024, 21:24
VODACOM BILLING DEPARTMENT *******
Their Billing department has been debating more than what I signed in tye contract, they fixed once then 2 months later back to charging me more. I've logged queries they close them without consulting
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Aug 2024, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2024, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MP
Mathabathe P's updateReviewer Update
08 Aug 2024, 23:30More than 48hrs later still for Vodacom rep to call me. But they keep debitin increased amount that I didn't sign up for. Vodacom is a ****
MP
Mathabathe P's update08 Aug 2024, 23:30
Reviewer Update
More than 48hrs later still for Vodacom rep to call me. But they keep debitin increased amount that I didn't sign up for. Vodacom is a ****
MP
Mathabathe P's updateReviewer Update
12 Aug 2024, 11:38A week later, still no feedback from Vodacom and issue not resolved
MP
Mathabathe P's update12 Aug 2024, 11:38
Reviewer Update
A week later, still no feedback from Vodacom and issue not resolved
MP
Mathabathe P's updateReviewer Update
15 Aug 2024, 05:08Good day, I would like to receive an updated statement with correct amount as the current one says you will be debting more amount again. I received an sms as well as email to say you've closed my ticket but I didn't get any resolution. This has been ongoing for too long now. Instead of the billing department calling to explain ticket gets closed without any resolution.
MP
Mathabathe P's update15 Aug 2024, 05:08
Reviewer Update
Good day, I would like to receive an updated statement with correct amount as the current one says you will be debting more amount again. I received an sms as well as email to say you've closed my ticket but I didn't get any resolution. This has been ongoing for too long now. Instead of the billing department calling to explain ticket gets closed without any resolution.