Vodacom billing department

Hi all I just want to share my experience as a vodacom client, so I have a cell phone contract wth vodacom,after the contract was paid for I took a upgrade. Then I realized that vodacom no longer debt from my bank account. I then made contact and they handed me over to the lawyers. I then agree to settle my balance due 2 vodacom. April 2025 my vodacom account are paid in full. After calling vodacom none stop I found out my contract number is given to someone else and my bank account, life insures and other personal things are linked to my contact number, I told vodacom how can they just give my number to someone and my personal things like salary notification are linked to that number. They ignored me, that's not all my account is paid up and settle letters have been emailed but how ever vodacom have never send my information through to the credit berual to remove the account from my profile. How I know I made contact with the credit berual and they said vodacom never send updated information to them, like the settlement letter. We in June 2025 now, and I've been calling back and fourth to vodacom to resolve this as it's effecting my credit score and it's not allowing me to do anything. I communicated this to vodacom and told them that I want to apply for a home loan as my rental lease are ending soon and where will I go with my under one year kid. Vodacom are failing me and all that need to be done on vodacom end is to send the settlement letter to the credit berual for my profile to be cleared. My experience is really bad I will not recommend the brand to any person. And if this is not resolved as soon as possible I will make contact with the media to expose vodacom. This account on my name is effecting everything. I hope vodacom see this and make contact with me.