Vodacom - billing / customer service *hell*

<p>Problems started when my mastercard was cancelled and reissued by S/bank as it was cloned.</p> <p> </p> <p>The original CC had been paying my vodacom account. I tried to update the details </p> <p>- the stores say I on a new billing system and they don't have access t omy account anymore.</p> <p>- tried via the call centre. Somebody captured new CC detalis.</p> <p>Paid initial arrears at bank teller, scanned slip, sent to pop@vodacom. Didn't work until I</p> <p>phoned back to ***.</p> <p>- but...the updated CC didn't work. New arrears. </p> <p>- paid these arrears via EFT *to an incorrect account ref I was given by call centre agent* </p> <p>- then followed up, discover the payment in somebody else's account</p> <p>- try #1 with call ctr to move this, send mail to pop@vodacom </p> <p>- try #2 with call ctr to move, send mail again</p> <p>- go to vodashop *Gateway* where they have access to new billing system. Promise that</p> <p> the deposit will be moved/recredited to my account *and I will be contact*. </p> <p> Update my contact cell number</p> <p> But, was *finally* told that can no longer pay account from CC, will need debit order.</p> <p>- am never contacted.</p> <p>- don't think deposit can be moved</p> <p>- tried to phone *** again now...got the most inarticulate person who interrupted</p> <p> me 3-4 times with *excuse me* and *I can't hear you properly*.</p> <p> </p> <p>What the hell do you have do to get *anywhere* with this *nobody quite knows or</p> <p>can do anything* customer service? I actually try and pay, get f'ed around, can't get</p> <p>*****ups rectified, can't get coherent info, can't...just can't...</p> <p> </p> <p>I have never had such pain in dealing with any company *ever*. And this seems to be</p> <p>the only route around call-centre hell...the "email us" stuff on the vodacom website</p> <p>doesn't seem to work...</p>