SB
Simon B

1 reviews | Active since Feb 2015

29 Feb 2016, 16:58

Vodacom Billing Crisis Again!!

Hi,<br> <br> I complained about Vodacom not so long ago during the month of January 2016, I was invoiced about R2700 and after complaining the amount was corrected to R585 which was reasonable because the contract is R550 a month. Now this has resurfaced again for February and R1014 bounced back from my account. I did not receive any invoice for February, I have to pay the penalty of an unpaid debit order from my bank.<br> <br> I was assisted by a lady called Mody, and I'm damn sure that Data usage is within limit and didn't exceed. I've got sms's to prove it. The line in question is *** and I can be contacted on *** and [Email Removed] further more, I registered for itemized billing and haven't received anything!!

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 07:35
Official
Hello simonbopape,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team