BS
Bradley S
1 reviews | Active since Oct 2023
05 Oct 2023, 13:50
Vodacom Billing, Contracts & Customer Service
On the 27th June 2023 I cancelled 3 contracts with Vodacom and entered into 1 new contract. Despite: 1. A visit to the Vodacom outlet at which I did this; 2. Multiple calls to Vodacom; 3. Multiple emails to Vodacom; I am still being billed for my cancelled 3 contracts and not my new one. My 3 cancelled contracts are ±R1000 per month more expensive than my new one. Please assist, I don’t know what to do.
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Vodacom's replyOfficial
05 Oct 2023, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bradley S's updateReviewer Update
09 Oct 2023, 16:50 Good day Hello Peter, Firstly thank you for your intervention. You achieved more in 15 minutes than I was able to in the previous two months. I have been contacted by two extremely pleasant Vodacom representatives the second of whom asked me to be patient with the assurance that the matter was an error on their side, would be resolved and the necessary credits would be passed. Yesterday and today, however, I am receiving text messages as follows which indicate it is yet to be resolved and NB if anything I should have a ”credit” balance on my account. Sincerely, Bradley Smith WhatsApp Image 2023-10-09 at 16.36.57_552cc1ce.jpg 63.25 KB
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Bradley S's update09 Oct 2023, 16:50
Reviewer Update
Good day Hello Peter, Firstly thank you for your intervention. You achieved more in 15 minutes than I was able to in the previous two months. I have been contacted by two extremely pleasant Vodacom representatives the second of whom asked me to be patient with the assurance that the matter was an error on their side, would be resolved and the necessary credits would be passed. Yesterday and today, however, I am receiving text messages as follows which indicate it is yet to be resolved and NB if anything I should have a ”credit” balance on my account. Sincerely, Bradley Smith WhatsApp Image 2023-10-09 at 16.36.57_552cc1ce.jpg 63.25 KB