Vodacom- Billing Complain turns into service joke

Vodacom. <br> I lodged my original query nearly 9 months ago. Nothing happened. I posted my complaint here on 12 March and still nothing has happened. Vodacom had no problem deducting these monies from my account yet refuses to take responsibility and sort this out. It is an absolute DISGRACE that you treat your customers like and still get away with it. You expected me to accept 20% of the monies you took from me with no explanation, when I rep**** I get ignored and not even that joke of refund has happened. How can you simply ignore the fact that you deducted these monies from a clients personal account, admit guilt and then push it aside like nothing happened???<br> I have been a loyal customer to you for years and am absolutely disgusted that you could not even be bothered to sort this out. How many other customers has this happened to that are not even aware of it? How many customers have had to deal with this pathetic excuse for service? Service we have to pay for!!! <br>