VODACOM BILLING COMPLAIN AND SERVICE COMPLAIN - ***

I app**** for a contract phone with Vodacom which ended 18 March 2021 and my last debit order was on 30 March 2021. I then called Vodacom customer care line on 082135 in January 2021 to inform them that my contract is ending and I DO NOT want to take another contract, then the lady who was assisting me advised me to pay R69 per month in order for my sim card to be active and I will be given airtime and data every month, I did made a follow up again beginning of April to confirm that my contract is ending and the gentleman I spoke to did confirm that it was ending but I’m going to pay R69 pm for sim card, I told him I know about the R69 its fine as long as they don’t debit my account it should be manual, I will make the payment by hand at Vodacom and I was told that it’s possible to do that. To my surprise end of April 2021 I was debited R234 which I don’t understand why is debited because in the first place we agreed on R69 pm and a manual payment NOT a debit order. I then called Vodacom again on 082135 to complain and a consultant told me that the query have been logged and the Solution Expert will contact me within 24 hours which I even received a confirmation sms on my phone for my reference number ***.I then received an sms the same day that Sinazo Mabija is processing my query and he will contact me and that my query should be attended to by 13 May 2021,I HAVE NEVER RECEIVED ANY FEEDBACK FROM ANYONE FROM VODACOM TILL TODAY.I even ask if they can cancel that R69pm because they are ruining my CREDIT RECORD(CREDIT BUREAU).Yesterday they tried deducting R582.62 from my account and there was no money it my account and it was unpaid and its reflecting bad on my credit record.