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EG
Estelle G

1 reviews | Active since May 2018

29 May 2018, 14:07

Vodacom billing and support

I received an invoice for 3 charges for handsets after an upgrade. After logging a ticket to reverse the double charges for the old handset, I notice now that they have billed me for Equipment of almost R12 000, plus the 3 charges for handsets! I picked this up by logging onto Vodacom online, on "My usage for May 2018". After logging a ticket again now, the agent informed me that she can only see my current invoice and have no record of what is displayed on the website. Will I now have to wait until the end of the month to see if they are going to incorrectly deduct R13 900 from my bank account?

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Replies (3)
Vodacom
Vodacom's reply29 May 2018, 14:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

EG
Estelle G's update08 Jun 2018, 17:23
Reviewer Update
Vodacom contacted me on the 4th, confirming that my account has been rectified and that I'll be able to view the rectification on Vodacom web-site on the 5th. I went into the app now, just to be disappointed again...... the incorrect amount for equipment of R12 000 is still on my account and the amount of R 12967.45 will be deducted at the end of June 2018!! What more must I do that get this rectified???? I didn't apply for any equipment????
EG
Estelle G's update10 Jun 2018, 05:34
Reviewer Update
I received my Vodacom statement today and am happy to say that my account has been rectified. The invoice still shows the faulty entry, but it has been reversed on the Statement. Thank you to one gentlemen at Vodacom that assisted me in getting this dispute resolved.