MV
Marilize V
1 reviews | Active since Jun 2022
09 Jun 2022, 15:27
Vodacom billing and refund dissaster
Vodacom your system to get a refund after being dubble billed for 2 months is just unacceptable. My husband has been phoning for the whole month being sent fron one operator to the next. Still have not received any document to get a refund but you are more than willing to take the money from his account. Why cant you credit the amount on my bill? How do you keep billing incorrectly and then he has to begg for it to be corrected or to get any documentation to get your ony money back because of a mistake that you did not make. Worst service ever.
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Vodacom's replyOfficial
10 Jun 2022, 07:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2022, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Marilize V's updateReviewer Update
13 Jun 2022, 12:13You need to read the complaint. After having to fight with you to get credit due to the fact that vodacom incorrectly loaded the debit orser for the 23rd insted of the 25. You added a penalty.
But no this os not my complaint. We want a refund for the 2 month that was dubble billed. Still no responce from you. The rating remains the same if I could give negative marks i woul have and if the contract was not receintly renewed the whole account would have been closed.
GIVE US THE REFUND
Fix your accounts dept cause it is just terrible and your complaints dept are even worse.
Read the complaint and dont answer on what is not being complained about.
But no this os not my complaint. We want a refund for the 2 month that was dubble billed. Still no responce from you. The rating remains the same if I could give negative marks i woul have and if the contract was not receintly renewed the whole account would have been closed.
GIVE US THE REFUND
Fix your accounts dept cause it is just terrible and your complaints dept are even worse.
Read the complaint and dont answer on what is not being complained about.
MV
Marilize V's update13 Jun 2022, 12:13
Reviewer Update
You need to read the complaint. After having to fight with you to get credit due to the fact that vodacom incorrectly loaded the debit orser for the 23rd insted of the 25. You added a penalty.
But no this os not my complaint. We want a refund for the 2 month that was dubble billed. Still no responce from you. The rating remains the same if I could give negative marks i woul have and if the contract was not receintly renewed the whole account would have been closed.
GIVE US THE REFUND
Fix your accounts dept cause it is just terrible and your complaints dept are even worse.
Read the complaint and dont answer on what is not being complained about.
But no this os not my complaint. We want a refund for the 2 month that was dubble billed. Still no responce from you. The rating remains the same if I could give negative marks i woul have and if the contract was not receintly renewed the whole account would have been closed.
GIVE US THE REFUND
Fix your accounts dept cause it is just terrible and your complaints dept are even worse.
Read the complaint and dont answer on what is not being complained about.