MB
Mr B
1 reviews | Active since Jan 2024
03 Jan 2024, 17:30
Vodacom Billing and Accounts constant Problems
I have constant billing issues with Vodacom.
They just cant comprehend simple maths.
This is not the first time either. I am fed up with their *********** service from Vodacom's billing department
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jan 2024, 07:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2024, 07:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MB
Mr B's updateReviewer Update
12 Apr 2024, 14:17Good Day, I am constantly getting the same problem with Vodacom accounts department. This time they have not allocated my payments each month for about 4 months. They are blaming me and not themselves for not allocating my payments. Even after I sent all POP's. My reff: RE: EC-1TLL-25GUDU
MB
Mr B's update12 Apr 2024, 14:17
Reviewer Update
Good Day, I am constantly getting the same problem with Vodacom accounts department. This time they have not allocated my payments each month for about 4 months. They are blaming me and not themselves for not allocating my payments. Even after I sent all POP's. My reff: RE: EC-1TLL-25GUDU
MB
Mr B's updateReviewer Update
12 Apr 2024, 14:18Need to mention that this happened 2023 Dec as well, I had to send proof of payment for about 3 months that time.
MB
Mr B's update12 Apr 2024, 14:18
Reviewer Update
Need to mention that this happened 2023 Dec as well, I had to send proof of payment for about 3 months that time.