mO
mmabatho O
1 reviews | Active since Mar 2013
14 Jun 2021, 10:56
Vodacom billing after the contract is cancelled and paid off
Customer services for Vodacom needs to change. This is the reason why i cancelled my contract they don't do what they say , you sign a contract for one amount and it fluctuates randomly , People a busy fighting covid/unemployment they should not be fighting service providers as well. Answer your calls
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Replies (2)
Vodacom's replyOfficial
14 Jun 2021, 12:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jun 2021, 12:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mO
mmabatho O's updateReviewer Update
14 Jun 2021, 12:34I called customer care 082 135 so on the billing side my contract is not cancelled and on the contract side *** they cant pick up as my number is now on prepaid, the consultant Koketso spoke to her again at 11:53 says i have to contact them. This is really bad service and the major reason why i cancelled the contract
mO
mmabatho O's update14 Jun 2021, 12:34
Reviewer Update
I called customer care 082 135 so on the billing side my contract is not cancelled and on the contract side *** they cant pick up as my number is now on prepaid, the consultant Koketso spoke to her again at 11:53 says i have to contact them. This is really bad service and the major reason why i cancelled the contract