Vodacom billing

This is the second time I am writing this review. The same issue was reported on the 9th of January, but still no call or feedback.

Hi Everybody

Your billing is still an issue after I have settled my 2 accounts in December 2022.

I do not receive my statements and invoices on a regular basis for my number and the other number. The last invoice for number three, I received in October 2022. Can you please try to send the information each month? I don’t think it can be that difficult.

I make payments from you Vodacom Mini app each month. The application is supposed to show the outstanding amount according to the invoice for each number, which is sadly not the case. After settling the invoices for all 3 numbers it still shows an outstanding amount due for the end of the month, which is supposed to be a “Pro Rata” invoice to be paid.

Not sure how you run you accounts department as this is very confusing!!!

Please update your application to show the correct amount to be paid according to the invoice for each mobile number. After stelling the invoice, the outstanding amount is supposed to show and amount of R0.00.

After that you can send me a “Pro Rata” invoice for the amount to be settled at the end of the month.

I pay my bill according to the amount on the application which is sadly not the correct amount according to the invoice. See the attached.

When will you correct this issue?

One other thing is that I have 2 accounts, which is baffling to me, and I have asked for number three to be moved to the main account. Can it be so difficult to do?? Please explain. How can this not be done?? How can you not manage your accounts?? Time for your policies to be updated, as I am the customer. Move the number on account for number three to the main account!

Any feedback will be appreciated as you did not replay on any of my emails. I am very disappointed in the manner you handle customer queries.