NK
Nicole K
1 reviews | Active since May 2021
21 Nov 2022, 10:18
Vodacom billing
The app has not been allowing me to make a payment on my acc since last month it said in arrears, tried paying the acc it said its up to date a week later every single day I got a sms my acc us in arrears when I try to pay the app just says error technical issue.
It's the second month I am still unable to pay my account even the link sent via the dopport option gives a error when I try to pay.
This us do frustrating because it's not my fault yet my credit status is being affected because of vodacoms stupid system issues.
When trying to contact the call center you hold forever as well.
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Replies (1)Vodacom's replyOfficial
21 Nov 2022, 11:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2022, 11:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
