PN
Petronella N
1 reviews | Active since Nov 2020
06 Apr 2021, 09:40
Vodacom Billing
I am very unhappy with Vodacom fibre billing service. I have an update debit order last month and I have made payments 2 days after before the month end. All of the sudden I have received my current billing statement with an extra charge that is for unpaid debit order. This was never communicated with when I signed the contract with them.
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Vodacom's replyOfficial
06 Apr 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PN
Petronella N's updateReviewer Update
06 Apr 2021, 13:44Thank you for your reply.. R100 is a lot of money for unpaid while the bank is still going to charge me as well. I called your contact Centre because the unpaid was due to changing of bank details and apparently I was late in order to actioned in March
PN
Petronella N's update06 Apr 2021, 13:44
Reviewer Update
Thank you for your reply.. R100 is a lot of money for unpaid while the bank is still going to charge me as well. I called your contact Centre because the unpaid was due to changing of bank details and apparently I was late in order to actioned in March