Vodacom Billing

Hi

I logged a billing query on the 11th of August 2018 ( SR170 ********** 73) re being billed 3 times for my fibre life me in 1 month.

I since followed up 4 times - no luck. What’s most frustrating is that when you call to follow up and escalate, you get to be told that Vodacom Fibre is different to Vodacom and the 111 people cannot assist. Strange that when your account is debuted, it is debited by one Vodacom.

I also called the Vodacom Fibre customer care line and they advised me that the best they can do is to escalate to the same people who had this query from the 11th of August.

After so many years of being with Vodacom, I am now forced to make payments every month instead of a monthly debit order.

I found Telkom’s customer service so much better than Vodacom Fibre (billing). Rather sad.