1 reviews | Active since Jul 2017

01 May 2018, 11:33

Vodacom Billing

I have paid up an account with Vodacom in September 2017 and have called in on 4 occassions to follow up on why I am still being billed. To date I have still not had my account cancelled and been billed since then. Spoken to 5 different people and still no resolution on my account.

Vodacom is not only expensive but has a shocking customer service helpline

0
Replies (2)
Vodacom
Vodacom's reply01 May 2018, 12:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 May 2018, 08:58
Official

Good day

Thank you for taking my call; I sent you an e-mail.

We thank you for your patience and apologise for the delay and for any inconvenience caused.

Regards

Moddy

Best regards,